Terms & Conditions

Legal Entity Operating This Program

This SMS program is operated by South Austin Solutions LLC, a Texas limited liability company. South Austin Solutions LLC operates the following consumer-facing brand websites under common ownership and the same registered business phone number — all SMS messages from any of these brands originate from South Austin Solutions LLC:

• southaustinsolutions.com — interior general contracting (doors and trim, drywall and paint, flooring)
• southaustinappliances.com, southaustinbathrooms.com, southaustinpainting.com, southaustinflooring.com and southaustinfences.com — brand domains that now redirect to southaustinsolutions.com

Program Description

South Austin Solutions LLC operates an SMS notification program to keep customers informed about their scheduled home service appointments. Messages are transactional in nature and are sent in connection with services you have requested.

SMS Terms of Service

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Message types include but are not limited to:

• Appointment confirmations and reminders
• Technician en route notifications
• Job completion confirmations
• Service-related follow-up communications

Message Frequency & Rates

Message frequency varies based on your scheduled services. You may receive up to 3–5 messages per scheduled appointment. Standard message and data rates may apply depending on your mobile carrier plan.

Opt-Out & Help Keywords

Supported Carriers

SMS messages are supported by all major US carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Carrier support may vary. South Austin Solutions is not liable for delayed or undelivered messages due to carrier issues.

Service Terms

By engaging South Austin Solutions for home services, you agree to:

• Provide accurate contact and service address information
• Allow reasonable access to the property for scheduled services
• Review and sign any applicable service agreements before work begins
• Contact us promptly if you need to reschedule or cancel

Estimates, Pricing and Payment

Estimate visits are free and are scheduled Monday to Thursday, 8 am to 3 pm. Work is performed Monday to Friday, 8 am to 5 pm, within 10 miles of our South Austin shop. We do not take permitted work, after-hours work, or work requested by a third party on an owner's behalf.

Every job is quoted as one written number with an INCLUDED and a NOT INCLUDED list. Our minimum to book any job is $299. Prices assume there are no other issues within the scope of the work listed; anything found once the work is open is written up as a change order and approved before we continue.

A 50% deposit schedules the job and the remaining 50% is due at completion. Payment by card through our secure link carries a 3% processing fee; Zelle to (512) 621-4395 carries no fee. Refunds are of the base amount only; the 3% processing fee is non-refundable.

Warranty and Materials

South Austin Solutions warrants its labor for one year from the completion date.

Materials supplied by South Austin Solutions carry the manufacturer's warranty. If a part fails because of a manufacturer's defect, the part is the manufacturer's responsibility and the labor to replace it is billed.

Materials supplied by the client are not warranted by South Austin Solutions. If client-supplied material is damaged, defective, or not on site when needed, the job is delayed and the added time is billed at the job's day labor rate (half day or full day; $300 / $600 where the estimate states no rate). If the delay pushes the job into other clients' schedules, the job is rescheduled at our earliest availability and the lost day is billed.

Pickup of client-supplied materials is billed as a delivery fee based on time: store pickup, drive to the site, and unloading.

Cancellation Policy

Cancellations may be requested more than 24 hours before your scheduled service time. Cancellations received before that 24-hour mark are entitled to a 50% refund of any deposit paid. Cancellations received within 24 hours of the scheduled service time, or after that time has passed, forfeit the full deposit. Refunds, when issued, are for the base amount paid; the 3% card processing fee is non-refundable.

Rescheduling is permitted at no additional charge. The same 24-hour cancellation rule applies to your most recent scheduled time — rescheduling does not reset the cancellation window.

South Austin Solutions reserves the right, at its sole discretion, to grant exceptions to this policy in extraordinary circumstances. Any such exception is documented in writing and approved by an authorized representative.

Late Payment Fees

Final payments are due upon job completion. The following late fee schedule applies to unpaid balances:

• Days 1–3 after completion: no fee (grace period)
• Day 4: a $25 initial late fee is added to the balance
• Days 5–14: an additional $5 per day is added to the balance
• Days 15–30: an additional $10 per day is added to the balance
• Day 30 and beyond: the account is referred to legal proceedings; no further automatic fees accrue

South Austin Solutions reserves the right to use any lawful means to collect outstanding balances, including small claims court or third-party collection services.

Limitation of Liability

South Austin Solutions provides home services on a best-effort basis. We are not liable for delays or issues outside our reasonable control. Any disputes related to services rendered will be addressed directly with South Austin Solutions prior to any external escalation.

Privacy

Your personal information is handled in accordance with our Privacy Policy. We do not sell your information or use it for marketing purposes unrelated to your service requests.

Contact Us

For questions about these Terms & Conditions or our SMS program, please contact us: