Overview
South Austin Solutions ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and protect personal information when you interact with our business, including our website at southaustinsolutions.com and when you contact us to schedule home services.
Information We Collect
We collect personal information that you voluntarily provide when requesting a quote, scheduling services, or contacting us. This may include:
- Name and contact information (phone number, email address)
- Service address and property details
- Service preferences and project notes
- Communications you send to us
How We Use Your Information
We use the information we collect solely to provide and communicate about home services, including:
- Responding to quote requests and scheduling appointments
- Sending transactional SMS notifications related to your scheduled service
- Communicating important updates about your appointment
- Following up after service completion
SMS Communications
By providing your phone number, you consent to receive transactional text messages from South Austin Solutions regarding your scheduled service appointments, including technician dispatch notifications and job completion confirmations.
- Message frequency varies based on your scheduled services
- Message and data rates may apply
- Reply STOP at any time to unsubscribe from SMS messages
- Reply HELP for assistance or call us at 512-621-4395
Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may be shared only with service technicians assigned to your project, solely to fulfill your service request.
Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission or storage is 100% secure.
Your Rights
You may request access to, correction of, or deletion of personal information we hold about you by contacting us directly. You may also opt out of SMS communications at any time by replying STOP to any message we send.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us: